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Why Your Restaurant Is Being Robbed by People Who Leave Five-Star Reviews Every restaurant owner has a mental image of a thief. The thief wears a hoodie. The thief climbs through a window. The thief steals cash. Maybe he steals steaks. Maybe he steals a case of Grey Goose. Maybe he steals an entire deep fryer because apparently we now live in a society where people steal industrial kitchen equipment. What almost nobody pictures is a guy named Kevin. Kevin leaves glowing revie

Executive Summary Canadian restaurant operators face one of the most challenging profitability environments in decades, with 41% of foodservice businesses operating at a loss or merely breaking even. Most operators focus on visible pressures such as labour, food costs, inflation, and sales growth. However, hidden operational inefficiencies often create equally significant financial consequences. As margins compress, operational visibility becomes a competitive advantage rathe